"Jim brought exceptional value to our organization, and his contributions had a direct, positive impact on our business. His ability to identify challenges, streamline processes, and foster strong client relationships made him an asset to our team."
Steve Devries
"This gave me practical tools and fresh perspectives on customer retention. The real-world examples made the concepts easy to apply in my day-to-day work. Just what I needed."
Lindsay Roderick
"This was exactly what I was looking for. The content exceeded my expectations, especially all of the exercises and key takeaways. I learned a lot."
Sofia Twinner
"The templates and toolkits provided are now part of my regular workflow. They make journey mapping much more efficient and effective for our team."
Mike Creary
"This course gave me a fresh perspective on customer engagement and helped me avoid common mistakes in my calls."
Bernadette Kraken
"I loved it. The best part was learning techniques I could use immediately on the job. Highly recommended for anyone in a customer-facing role!"
Drake Summerville
"The modules on onboarding and customer education were particularly insightful. We’ve revamped our onboarding process and added new educational content, resulting in higher engagement."
Wally Norms
"I now have a better understanding of how to use analytics and CRM tools for retention. The course demystified these topics and gave me practical steps to get started."
Bill Sonnet
"This course made journey mapping so approachable! The step-by-step instructions and real-world examples helped me understand how to identify and fix customer pain points in my organization. I feel much more confident leading these projects now."
Barb Frills
"Jim was amazing to deal with. Very knowledgeable. We were beyond satisfied."
Zach MacBriarty
"Very good interactive activities to supplement the course. I will be using some of these with my team tomorrow. Clear instructions throughout!"
Terry Slews
"After completing this course, I feel much more prepared to build trust and rapport over the phone."
Billy Little
"The crisis communication module was especially valuable and taught me how to stay calm and professional under pressure."
Pat Ledgers
"After many years in the business, you sometimes forget that you are cutting corners. This course not only helped me get back on track, but gave me new insights and ideas that I will use. The resources are plenty and very helpful for practicing and to keep you on track after the course is done. Great job. I really enjoyed this and the no nonsense approach to get right to it."
Shelley Musgrave
"I appreciated how in-depth each topic was, despite the short format. The exercises were especially helpful. A lot of great things we will be implementing from this course."
Peter Snelling
"Very efficient, knowledgeable consultant with no pressure at all. We had a great experience."
Mary Nesbit
"The course demystified journey mapping and gave me the confidence to tackle complex customer journeys. I especially liked the focus on emotional mapping and customer empathy.
Jorge Gonzales
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